FAQ

Product Information

Q: How long can the sauce be kept without opening? 
A: Please refer to the label for the stated "Best Before" date. It is typically one year from the date of manufacture, although it might be more than one year for certain sauces depending on the contents of the product. "Best Before" means that it is still edible and the food is safe, but not preferable. There is an allowance for up to about three months from the stated date, but there might be some discoloration (dulling of the color) due to oxidation, and the flavors might be less ideal: more mellow, less bright and fresh. ("Expiry Date" means that the food is not safe after the stated date, whereas ours is a "Best Before".)

Once opened, cover and keep it chilled. We use minimal or no preservatives, so sauces have a shorter shelf life than most store-bought ones, making them healthier and closer to fresh and homemade ones.
Q: Which products are halal-certified? 
A: All our products are halal-certified.
Q: Which products are vegan? 
A: Cilicuka Original, Cilicuka Very Hot, Cilicuka Very Very Hot, Pumpkin Lentil Cracker Bucket, Sweet Potato Cracker Bucket, Tomato Tapioca Cracker and Nonya Curry Powder.  
Q: Does sauces have to be refrigerated? 
A: If unopened, it is shelf-stable (does not need to be refrigerated). Once opened, it needs to be refrigerated. 
Q: Which products are gluten free? 
A: Sauces: Cilicuka Original, Cilicuka Very Hot, Cilicuka Very Very Hot, Sambal Hijau, Ginger Garlic. (Not: Meat Marinade contains a little starch).

Keropok: Prawn Bucket, Prawn Packet, Keropok Fries, Pumpkin Lentil Cracker Bucket, Sweet Potato Cracker Bucket, Tomato Tapioca (tapioca flour is gluten-free).

Dry Spice: Nonya Curry Powder.  
Q: How can sauces be best consumed?
A: Cilicuka: As a dip: for keropok/crackers, fried chicken, steamboat, spring rolls, fishballs, etc. As a condiment: for traditional dishes such as chicken rice, kueh pie tee, popiah, ngoh hiang, etc. As an ingredient: mix with mayonnaise for a Rose Marie sauce; with tomato sauce for a chili crab dip, etc. Sambal Hijau: As a condiment: (for ayam penyet, ayam goreng, ikan goreng). As sambal: add petai, winged beans, French or long beans, etc, then stir-fry. As a pour-over sauce: for fish, then bake in the oven or BBQ.
Sambal Hijau: As a condiment: (for ayam penyet, ayam goreng, ikan goreng). As sambal: add petai, winged beans, French or long beans, etc, then stir-fry. As a pour-over sauce: for fish, then bake in the oven or BBQ.
Q: How do I use them for cooking? 
A: Cilicuka: As an ingredient (mix with mayonnaise for a Rose Marie sauce.). Add to tomato sauce and crab meat, beat in one egg for Chilli Crab Dip.

Sambal Hijau: Pour-over fish then baked in the oven. Pan-fry fish then serve with the sauce as the base.

Nonya Curry Powder: Add aromatics (ginger, garlic, shallots), then chicken and coconut milk.
Q: Where are the sauces made? 
A: All of our products are proudly and lovingly made in Singapore, meaning they are cooked and packed here. However, the raw materials for our products come from these regions: Vietnam, Indonesia, and Malaysia.
Q: Are the sauces homemade? 
A: Our sauces are factory made and not homemade, however, we deliberately created them to taste like home.
Q: What is Cilicuka?  
A: ‘Cili’ is Malay for ‘chilli’ and ‘cuka’ means ‘vinegar’, so it is essentially a red chilli vinegar sauce.
Q: Which sauce has belacan (shrimp/prawn paste)? 
A: Sambal Hijau has belacan.  
Q: Is your bucket airtight? 
A: No, it is not fully airtight. We recommend that you cover it as soon as you have stopped consuming it. You can also put it in the fridge to enhance freshness for a longer time. For the keropok, please finish them in 2 months for the best taste and flavour. 
Q: Are the buckets in the tingkat the same gramaage as the packets?
A: Our tingkats are designed for gifting and they focus on variety/starter tester set. The mini buckets have slightly lesser grammage as compared to the packets.
Q: Is the tingkat combo fixed?
A: Yes, they are fixed. We came up with 4 different variety sets (Green, Blue, Pink and Red). Green is the vegan and blue is the seafood set. If you get both, it will be the full range of our keropok. Red will be the prawn combo and pink is the fish combo with different sauces best paired with the keropoks.
Q: Is the tingkat made of metal?
A: Our tingkats are made of sustainable paper, along with elements of embossing and shadows to mimic the real-life metal tiffin tingkat.
Q: What is the shelf life of your keropok?
A: Our keropok are all freshly made, the shelf life is around 3 months.
Q: What is the shelf life of your nonya curry powder?
A: We recommend following the best before date stated.

Other information

Q: What is your brand about?
A:
We are a local brand selling sauces and keropok that capture the essence of Singaporean flavours while catering to modern tastes and lifestyles. A traditional approach to snacks and condiments, yet with a modern twist. 
Q: Are you a local brand?
A:
Yes, we are a local brand. 
Q: Who is Shermay? 
A: Shermay is a 5th generation Singaporean and Peranakan, and a chef by training (Le Cordon Bleu). She develops all the products that we retail, personally oversees all the design of the packaging and operations of our business. 
Q: Where can I buy your products? 
A: Online purchase is the best way to purchase. Orders above S$70 are entitled to free delivery (7-10 days). You can also find us on Fairprice online, redmart, Amazon, Huber’s retail store at Dempsey, iShopChangi, KrisShop and many hotel gift shops such as Shangri la, hotel Jen and others.
Q: Do you have a physical store?
A: We don’t have our own retail store now but you can get our products at Tangs Orchard B1 or Tangs Vivocity Level 2. We are also retailing at Huber’s Little Farms, American Club, as well as hotel gift shops such as Shangri La, Hotel Jen.
Q: Can I bring it overseas? 
A: Yes, our sauces and curry powder should meet international exportation standards (for Australia, Europe and the US), however it depends on the destination country. Our sauces and curry powder are manufactured in Singapore, in a factory with the highest hygiene and food safety standards as well as having the highest certifications. They export their products internationally. However, whenever in doubt, we advise that you check with the food regulation in the destination country. 
Q: Do you sell in smaller jars, different sizes or packaging? 
A: We would love to but we are unable to do so right now. It has to do with the factory’s production limitations. We are able to pack 1kg pouches of sauces for wholesale orders. 
Q: What is our Perks? 
A: Perks is our reward system and can be used to redeem vouchers.

Ways to earn Perks:
• By Placing Order: 
1 Perk for every S$1 spent

• Signing-Up: 
5 Perks (worth S$5) 

• Follow on Instagram:
5 Perks (worth S$5)

• Like our Facebook Page:
5 Perks (worth S$5)

Ways to redeem Shermay Perks:
• 200 Perks to redeem a S$10 off coupon

*Applicable only to non-promotional items
Q: What are our shermay.com policies?
A:
Terms and Conditions
Q: Can I buy from your website?
A: Yes, we offer direct delivery on our website. There is free delivery for orders $70 and above. You may also opt for free self-pick-up of the order at our office.